Frequently Asked Questions
Do you have financing?
Yes, on the Miles Board website, you can get financing by choosing Klarna or Paypal credit as your payment method at checkout. Both options are only valid for customers in the US. Click here to order.
Can it really do 30mph?
Yes. This speed is based on real world testing with GPS tracking.
With the stock 97mm wheels, the Phantom can hit speeds of about 28mph. With the 105mm cloudwheels, the Phantom can hit 30+ mph.
You can check out my speed test here:
Note: Top speed can vary with conditions like rider weight, terrain and wind. We’re curious to see who will be crowned speed king. Please ride safe.
Why do you use direct drive motors instead of belt or hub motors?
TLDR: More Speed, More Range, Better Ride
Belt motors are typically geared down so they can achieve more torque than hub motors. The torque helps in acceleration, hill climbing and off road riding. There is a trade off however, as there are more moving parts, more friction and a loud whine. That means range and top speed can suffer with belt motors. If you’ve ever tried to ride a board with belt motors, you can feel what a drag all those moving parts and friction can be. On or off, that friction is what robs you of speed and range.
Hub motors on the other hand have a motor directly inside the wheel. Because there’s no belt, this reduces drag while also improving range. However a drawback with hub motors is that there’s only a thin layer of material between the motor and the road - which leads to a bumpy ride, and you’re stuck with only the wheel options that are custom made for each motor.With the Phantom, we chose to use powerful direct drive motors. They’re mounted directly on the axle and the wheel mounts adjacent to them. You get all the efficiency benefits of the hub motor, but with a normal skateboard wheel. You have more material to absorb bumps on the road and you can swap to any abec or kegel wheel you like in seconds.
What range can you get?
On the standard 97mm wheels, Rob got 29 miles on his range test riding quite hard through San Diego. He weighs 165 with gear. Range will vary with rider weight and conditions. If you weigh less you’ll likely get longer range, if you weigh more, you’ll likely get less.
With the cloudwheels the range is expected to drop slightly, we estimate to 20-25 miles. Stay tuned for an official range test with those wheels.
Why is the range longer than other boards?
The Phantom comes with an ultra high capacity lithium battery, using next gen 21700 cells. Not only is there more total energy (432WH), the battery is also at a higher voltage - 43.2V compared to most boards at 36V.
For the techies, it’s a 43.2V 10AH 12S2P battery with 21700 Cells (432WH).
WH (Watt Hours) is a measurement of the total energy in a battery
In addition to the massive battery, the Phantom has less moving parts. NO BELTS = less friction = more efficient, this is why the Phantom can achieve incredible range. .Beware: Many electric skateboard brands (especially the budget ones) don’t even publish their battery capacity. Are they afraid you’ll find out the truth?
How long does it take to charge?
Typically 3-4 hours, slightly longer if completely dead.
I'm heavy, can I ride it?If you weigh less than 270 lbs, that’s a big YES. Though we often ride 2 up for a combined weight of ~350lbs, we can’t officially endorse it. Performance will decline with increased weight and the boards are not officially tested past 270lbs.
I'm tall, can I ride it?
Yes, there’s no height limit and the board is very stable for all folks short and tall.
Can you ride it without the battery or remote?Yes! The motors are precision engineered for the least drag possible. Boards with belt motors, are a drag to push with no power. The Phantom is a breeze to push and cruises smooth.
Is this practical to use for commuting daily to work (5-10 miles) and shopping etc?Yes! That’s a great distance to shred on your Phantom. You should easily make it there and back no problem. You’ll have more fun, save more money and likely beat uber, traffic, busses etc.
Can I ride it underwater?
The Phantom is IP65 water resistant. That means you can ride through rain and decent sized puddles but you shouldn’t go swimming with it.
The motors are completely waterproof and can run completely underwater. The electronics and battery in the deck are sealed pretty well by the grip tape, but if water manages to seep in over time it can damage them. For prolonged life, it’s not a good idea to submerge the whole board or ride in heavy/torrential rains. The warranty does not cover water damage.
Can I ride it in the grass?YES. You can cruise over cut grass from a dead stop but may want to get a rolling start if it's on the longer side. Grass takes more energy to roll over than asphalt, so it will slow any board down and use more battery than it would on hard surfaces.
Can I ride the Phantom off-road?YES, throw on the cloudwheels and the Phantom will tear up the dirt. Be careful to avoid deep patches of loose sand or mud as they can stop you in your tracks. Other than that the powerful direct drive motors and cloudwheels combination can handle pretty much anything you throw at it.
Can I ride it in the sand?
YES, throw on the cloudwheels and the Phantom will tear up the dirt. Be careful to avoid deep patches of loose sand or mud as they can stop you in your tracks. Other than that the powerful direct drive motors and cloudwheels combination can handle pretty much anything you throw at it.
How does the Phantom handle extreme temperatures?
The Phantom's battery is tested to perform in temperatures of -4F to 113F (-20C to 45C).
At lower temperatures the battery capacity will decrease, so we recommend keeping the board at room temperature before you ride.
Is there a warranty?
Yes, we’ve got your back with a 6 month warranty that covers the entire board from defect or malfunction under normal use. If anything on the board should stop working, just hit up support at firstname.lastname@example.org - our expert technicians will help you diagnose and get you rolling again in no time! The warranty doesn’t cover damage from misuse (including water damage), tampering or unauthorized alterations/repairs.
What if it's past the warranty or I broke it myself?
No stress, we still have your back with excellent support (from real humans in the US) and will help you purchase the correct part to get rolling ASAP.
Does the Phantom have lights?The VIP Pro Bundle comes with the latest and greatest SL-200 Shredlights. They’ve got 200 Lumens of brightness each (2 headlights, 2 tail lights) and can run for up to 150 hours.
If I wear the wheels out, can I replace them?Yes, the Phantom uses standard skateboard wheels, and can be swapped in seconds with one turn of the included skate tool.
I just crashed and broke my_____ where can I get a replacement?You can find all replacement components here. Can’t find it? Email us at email@example.com.
Payments and Shipping
Where do you ship? How long will it take? How much is shipping?
After we build the boards, most orders outside the US will ship directly from the factory and arrive approximately 2-5 weeks after shipment.
US orders will be shipped via container to San Diego and then via courier to your door, they'll arrive approximately 6 weeks after shipment from the factory.
Note: There's an additional shipping fee for orders to Hawaii and Alaska. If you order from Hawaii or Alaska, we will reach out to collect the difference in actual shipping cost prior to shipment.
Who is responsible for any additional taxes, duties or VAT?Our freight forwarder has reported the fees for most of the shipping locations are inclusive of taxes. If any additional taxes are levied, the backer is responsible. Please check your country's import duties before purchasing. It is 0% in the US and varies internationally - we'll do our best to minimize this for you.
Can I test one at your office?
Yes! Come cruise by the showroom in San Diego.
What's the refund policy?Please refer to IndieGoGo's policy here. Shortly after an order is placed, we will lock the contribution. This means we have begun placing orders for the components to build the board with our suppliers. At this point we can’t change or refund the order. We don’t mess around with production - when you order a board, we build you a board!
Can I pick mine up in San Diego to avoid the shipping charge?Sorry, we can’t offer local pickup. We expect a very busy shipping season and to speed up all deliveries we will be shipping via UPS, Fedex and other couriers.
Do I need to wear a helmet?
We strongly recommend wearing a good helmet, especially considering the high speed of the Phantom. Accidents happen (ask Rob : D ). A helmet can protect you from serious brain damage and even death. Not only that, it’s the law in many places. Bottom line: you and you alone are responsible for your own decisions, not us, not anybody else. Please don’t come crying to us if you crack your skull or get a ticket. We trust you’ll make the right decision for you each time you ride.
The Phantom is a high speed vehicle, NOT a toy! Check out this video where a helmet saved my friend’s life.
Other protective gear can save you from scrapes if you’re new to skating, riding hard or just clumsy. Please be safe out there!
Can you take it on an airplane?No, the Phantom’s battery is 4.3 times higher capacity than that allowed by ICAO regulations for air travel.
Is the Phantom legal to ride on my roads?Please check the regulations of your jurisdiction to find out where you can or can't ride. Above all, ride safely and responsibly. Your destiny is in your hands. We just help you get there faster.
Will the charger work with 120V and 220V outlets around the world?Yes, the charger is rated 100-240V the standard charger is a US plug. We’ll do our best to match the plug to your country but no guarantee as this detail can slow shipping for all orders. If so you may need a plug adapter.
Are you hiring?Yes. If you love to shred and have creative talents, DM us on Facebook or Instagram