To keep open communication with our customers we use the Zendesk support system to handle incoming queries.
Anytime you contact us, a ticket is created and stays open until someone from the team completely resolves it.
Lost your manual and need a new one?
Not to worry! All our manuals are available for download online.
Our customer support team is here to help assist you in your eBike purchasing journey and after purchase as well!
Shipping times are always an estimation, as we can only control so much in regards to shipping but we will ensure we stay in touch when changes occur. Thanks for understanding!
Customers are always welcome to contact us directly here on our direct phone line at 844.548.3359. We take calls as they come in and do our best to return any missed calls within 24 hours.